Refund policy
Thank you for supporting our small business. We appreciate your patience, please allow 5 complete business days for your order to be processed and shipped. All orders will be shipped using the quickest method for your convenience.
All Items are Final Sale. There are NO refunds or returns. We work hard to ensure you are provided the best experience and understand things may happen. If you need assistance with a difference size or style Please contact us at CreativeLegacyX@gmail.com. If an exchange is needed, you will need an approval before doing so. Exceptions may be made, note that items must not be used or worn. All shipping cost will be charged to the customer, or you may swing by our location at The Outlets of Orange once an approval has been received.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at creativelegacyx@gmail.com. Please note that returns will need to be sent to the following address: 1636 E Edinger Ave. Unit T Santa Ana, CA 92705.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at creativelegacyx@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
